Our policy is simple. If you don't like it, return it (within 30 days from the date of purchase). If you are unsatisfied with your purchase in any way please contact us using the "Contact Us" link at the bottom of this page or email us directly at CustomerService@MyTrendyTurtle.com.
During this initial contact, please describe what is wrong with the product. We will then provide you with our product returns address. Once we have received the product at our facility you will be refunded the full purchase price of your item. Unfortunately, we can only accept product returns within 30 days of the date of purchase.